Return and Refund Policy

Thank you for shopping at The Black Pink.

We strive to provide you with the best online shopping experience. In the event that you are not entirely satisfied with your purchase, we offer a convenient return policy to ensure your complete satisfaction.

1. Eligibility for Returns:

– We accept returns within 3 days from the date of delivery.

– To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

– Perishable items, such as fresh produce, dairy products, and frozen goods, cannot be returned for health and safety reasons.

2. Process for Returns:

– To initiate a return, please contact our customer support team within 3 days of receiving your order.

You can contact us by Email: Info@theblack-pink.com – Provide your order number and a detailed description of the item you wish to return.

– Our customer support team will guide you through the return process.

– Pack the item securely in its original packaging, including any accessories.

– Arrange for the return shipment of the item to our designated return address.

– The return shipping cost will be your responsibility, except in cases of defective or incorrect items.

3. Inspection and Refunds:

– Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

– If the return is approved, we will process your refund within 3 business days.

– Refunds will be issued in the original form of payment used during the purchase.

– Please note that any shipping fees or promotional discounts applied during your purchase may be deducted from the refund amount.

4. Damaged or Defective Items:

– If you receive a damaged or defective item, please contact our customer support team immediately upon receipt.

– Provide photographic evidence of the damage or defect. – We will assess the issue and arrange for a replacement or refund as appropriate, including covering the return shipping costs in such cases.

5. Exchange Policy:

– We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

Please note that this return policy is subject to change without prior notice.

It is your responsibility to review the policy periodically to stay updated. If you have any further questions or need assistance, please do not hesitate to contact our customer support team. We are here to help you! The Black Pink Email: Info@theblack-pink.com”